Can i cancel the job after receiving a confirmation?
emalight2021-09-16T18:14:20+08:00Once a delivery agent has accepted your job, no cancellation is allowed, however you
How do i print the waybill?
emalight2021-09-16T18:13:14+08:00You may go under ‘Manage Delivery’ and click on ‘Print Waybill’. Please print and
What is the pick up time frame/interval?
emalight2021-09-16T18:12:49+08:00For Same Day, Next day, 2 Way Round Trip, and Specific Delivery Timeslot, the
What is the maximum size limit?
emalight2021-09-16T18:12:27+08:00As part of our workplace safety practices, the maximum dimensions and weight of each
How do i get a refund for credit card payments?
emalight2021-09-16T18:11:57+08:00If your delivery request is cancelled, there will be a refund of credits to
How do i apply for corporate account and request for monthly billing?
emalight2021-09-16T18:11:20+08:00Monthly billing option is available for corporate customers only. We will invoice you at
How do i add agent in my fleet list?
emalight2021-09-16T18:10:32+08:00There will be an option for you to select whether you would like to
How does the 2-way round trip works?
emalight2021-09-16T18:10:06+08:002 Way Round Trip is for customers who wish to have their parcels picked
If i have a delivery order (DO) to be returned to me after the delivery, what should i do?
emalight2021-09-16T18:09:41+08:00If you require a delivery order to be returned, please either book a 2
What happens if my delivery request is not accepted?
emalight2021-09-16T18:08:58+08:00If the delivery request is not accepted, it means no available agent can deliver